At Benrise, customers may request a return within 7 days of receiving their order, provided the item is unused, in its original condition, and includes all original packaging and accessories. For eligible products or special promotions, an extended return period may be offered and will be clearly stated at the time of purchase.
Our goal is to ensure a fair and hassle-free shopping experience for every customer.
Eligibility for Returns:
• To be eligible for a return, items must meet the following conditions: The product must be unused, unworn, and in the same condition in which it was received.
• The item must be returned with its original packaging, tags, manuals, and accessories (if applicable). Proof of purchase, such as an order confirmation or receipt, must be provided.
• The product must have been purchased directly from Benrise.
Non-Returnable Items: The following items are not eligible for return, refund, or exchange:
• Personalized or custom-made products. Perishable goods.
• Opened, used, or damaged cosmetics, skincare products, fragrances, and personal care items.
• Gift cards, vouchers, and digital products.
• Items damaged due to misuse, negligence, accidents, or improper handling after delivery.
• Products returned without original packaging, tags, or proof of purchase. Benrise reserves the right to inspect all returned items and determine whether they qualify for a refund, exchange, or store credit.
Return Process:
To initiate a return, please follow these steps:
• Contact Benrise Customer Support within 7 days of receiving your order.
• Provide your order number, proof of purchase, and reason for the return.
• Securely package the item in its original packaging, including all accessories, manuals, and tags.
• Ship the item to the return address provided by our customer support team.
Once received and inspected, we will notify you of the status of your return request.
Refund and Exchange Options: Depending on the eligibility of the returned item, Benrise may offer one of the following:
Full Refund A full refund will be issued to the original payment method used for the purchase.
Store Credit Customers may receive store credit that can be used for future purchases on Benrise.
Exchange Eligible products may be exchanged for the same item or another product of equal value, subject to availability.
Please allow 5–10 business days after approval for refunds or exchanges to be processed.
Shipping Costs:
Customer-Paid Returns: Customers are responsible for return shipping costs when returning items due to a change of mind, incorrect selection, or other non-defective reasons.
Seller-Paid Returns: Benrise will cover return shipping costs for items that arrive damaged, defective, incorrect, or not as described.
Shipping charges paid during the original purchase are generally non-refundable unless the return is due to an error on our part.
Damaged or Defective Items If you receive a damaged, defective, or incorrect item, please contact Benrise Customer Support within 48 hours of delivery.
To process your request, provide:
• Your order number.
• Clear photos or videos showing the issue.
• A brief description of the problem.
Once verified, Benrise will arrange a replacement, exchange, or full refund at no additional cost to the customer.
Our goal is to ensure every customer enjoys a safe, reliable, and satisfying shopping experience.
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